Updated: 3. 31. 2017
Protecting the privacy and confidentiality of personal information is an important aspect of the way Proprint Services Inc. (hereinafter “Proprint”) conducts business. Collecting, using, and disclosing personal information in an appropriate, responsible, and ethical manner is fundamental to Proprint’s daily operations.
Proprint strives to protect and respect personal information of its customers, business partners, and so on, in accordance with all applicable regional and federal laws. Each employee of Proprint must abide by the organization’s procedures and practices when handling customer personal information.
Personal information is defined as any identifying information about an individual or group of individuals, including name, date of birth, address, phone number, e-mail address, social insurance/security number, nationality, gender, health history, financial data, credit card numbers, bank account numbers, assets, debts, liabilities, payment records, credit records, loan records, opinions, and personal views.
Business information is defined by Proprint as business address, business telephone number, name(s) of owner(s), executive officer(s), and director(s), job titles, business registration numbers, and financial status. Business information is treated and handled with the same level of confidentiality, privacy, and respect as personal information.
Consent occurs and is obtained when an individual or business representative:
Signs Proprint’s Credit Application or other Proprint form containing personal information, thereby authorizing Proprint to collect, use, and disclose the individual’s personal or business information for the purposes stated on the form or in the Appropriate Use section of this policy.
Implied consent is granted by the individual or business they represent when he/she contract Proprint to produce printed material or corrugate materials.
Proprint may use personal or business information to obtain or verify information from third parties (such as banks, credit bureaus, lenders, or insurance companies) in the process of assessing the eligibility of an individual, customer, client, job applicant, or business partner.
Proprint collects and uses personal information solely for the purpose of conducting business and developing an understanding of its customers. Proprint hereby asserts that personal information will only be used for the following purposes:
Respond to questions from customers
Provide customer support
Inform customers of special promotions
Participate in “join our mailing list” initiatives
Enable financing arrangements for customers
Manage and develop Proprint’s business operations
Fulfill legal requirements
Maintain customer account records, including but not limited to Accounts Receivable Collection calls, account balance inquiries, e-mailing/mailing customer statements, updating customer account records.
Proprint assumes full accountability for the personal information within its possession and control. This organization has appointed Judy Epp, Chief Privacy Officer as custodian of all privacy matters and legal compliance with privacy laws.
Proprint obtains personal information directly from the individual or business to which the information belongs. Individuals are entitled to know how Proprint uses personal information and this organization will limit the use of any personal information collected only to the minimum required to conduct business operations. Proprint will obtain individual consent if personal information is to be used for any other purpose, and will not use that information without the consent of the individual.
Proprint vows to protect personal information with the appropriate security measures, physical safeguards, and electronic precautions. Proprint maintains personal information through a combination of paper and electronic files. Where required by law or disaster recovery/business continuity policies, older records may be stored in a secure, offsite location.
Access to personal information will be authorized only for the employees and other agents of Proprint who require the information to perform their job duties, and to those otherwise authorized by law.
Proprint’s computer and network systems are secured by complex passwords. Only authorized individuals may access secure systems and databases.
Active files are kept in locked filing cabinets.
Routers and servers connected to the Internet are protected by a firewall, and are further protected by virus attacks or “snooping” by sufficient software solutions.
Website Privacy Procedures
Website users may email firstname.lastname@example.org to request:
What personally identifiable information about the individual is collected from Proprint’s website or through affiliate websites.
Information about the organization collecting the data.
How the data will be used.
With whom the data may or may not be disclosed.
What options are available to the individual regarding the collection, use, and disclosure of personal information.
The information technology security procedures in place that protect against the destruction, loss, theft, alteration, or misuse of personal information under possession and control.
How the individual may access and correct any inaccuracies in their personal information.
Proprint may share compiled demographic information with its business partners and/or advertisers, but no personal information that can identify any individual person shall be disclosed.
Proprint’s website may contain links to other sites, but Proprint is not responsible for the privacy practices of other organizations’ sites.
While IP addresses will be logged in order to administer the site, track visitor movement, and gather demographic information, these IP addresses will not be linked to any personally identifiable information.
Any registration or order form asking site visitors to enter personal or financial information will be protected by SSL encryption if applicable.
Site visitors will be given the choice to opt out of having their personal information used at the point where the information is gathered, if applicable.
Proprint may use personal information without an individual’s consent under particular circumstances which may include, but are not limited to:
Under obligation by law to disclose personal information in order to adhere to the requirements of an investigation of the contravention of a regional or federal law, under the purview of the appropriate authorities.
An emergency exists that threatens an individual’s life, health, or personal security.
The personal information is for in-house statistical study or research.
The personal information is already publicly available.
Disclosure is required to investigate a breach of contract.
Proprint will grant individuals access to their personal information upon submitting a request to email@example.com and with satisfactory identification. If an individual finds errors of fact with his/her personal information, he/she should notify Proprint as soon as possible to make the appropriate corrections. If Proprint should deny an individual’s request for access to his/her personal information, Proprint will advise in writing, the reason for such refusal. The individual may then challenge the decision.